Renters Policy

Before making an online reservation, all clients must give a call to guarantee the car will be available at the desired time. If you cancel within 24 hours of the scheduled pick-up time, we will refund the full prepaid amount, minus a $150.00 USD cancellation fee. Refunds are not eligible if you do not cancel your reservation within 24 hours of the stated pick-up time . You are eligible for a credit towards a future reservation. If  do not cancel at all, you forfeit the entire prepayment. Please be advised refunds are not eligible once the rental service has begun or after it has been completed. If the vehicle does not meet your expectations, please contact us immediately. We will swap out the vehicle to accommodate you. Last-minute rental extensions may incur a $250 STARTING+ charge. Please request an extension at least 2 hours before the initial drop-off time to avoid late fines. Please keep in mind that asking for an extension does not guarantee one. To avoid last-minute extension fees, you must obtain approval for an extension. Late returns will incur a $40 per hour late fee.

Please bring your legal driver’s license when picking up the vehicle. You must also present your passport if you do not have a driver’s license issued in the United States. A credit card is required to pick up the vehicle. At the time of rental, we will require a $250 authorization (hold) on your credit card for the expected rental expenses. Security deposits can take 1-10 business days to be refunded. For verification purposes, customers must bring in the physical bank card they used to make their online payment in person. 

Excessive mileage will result in a $0.50 fee each mile beyond the limit. If the gas tank is not filled back up to its original level, a STARTING fuel cost of $65+ will be assessed. It is not permissible to smoke in the vehicle. If guests break the smoking policy, they will be penalized $250Please keep in mind that marijuana preparation is likewise forbidden and should never be present in a car. 

To rent, you must be at least 18 years old. If you are under the age of 24, you must also submit your parent or guardian’s information. Renters under the age of 25 will be charged a $30 per day young driver surcharge.